TM & Globe SIM Registration Selfie Upload Problems-Complete 2025 Guide

When you register your TM or Globe SIM, do you have trouble uploading your selfie or ID photo? You’re not alone-thousands of users encounter frustrating errors like “registration failed” or “photo must be less than 2 MB.”

Luckily, these issues are easy to resolve. File sizes, image quality, or formats that are incorrect cause most upload problems. Our guide will help you get your SIM registration done smoothly and without stress by teaching you how to get your photo accepted on the first try!

1. Selfie Upload Problems

READ ALSO: TM SIM Registration Errors (2025): Complete Guide, Advanced Solutions, and Fresh Insights

Typical Errors:

• “Upload failed”
• “Photo size too large” (over 2MB)
• “Unsupported file format”

Main Causes:

• Photo exceeds the 2MB size limit
• Blurry, dark, or incomplete selfies
• Wrong file format (only JPG, PNG, PDF, or HEIC are accepted)

How to Fix:

• Use Good Lighting: Take your selfie in a bright place so your face is clear and recognizable.
• Lower Camera Resolution: Set your phone camera to a lower resolution before taking the selfie.
• Screenshot Trick: After taking your selfie, take a screenshot of it-this usually reduces the file size below 2MB.
• Compress the Image: Use free online tools like Image Compressor to shrink your photo if it’s still too large.
• Convert File Format: If needed, use an online converter to change your image to JPG, PNG, PDF, or HEIC.
• Clear Browser/App Cache: If uploading fails, clear your browser or app cache and try again.
• Switch Device/Browser: Try a different device or browser (Chrome or Firefox are recommended).

2. Incorrect Information

Typical Issue:
Registration fails even after successful selfie upload.

How to Fix:

• Double-Check All Details: Your name, ID number, OTP, and address must match your official documents exactly.
• Avoid Typos: Carefully review every field before submitting.
• For Minors: Provide both the minor’s and the guardian’s information as required by the portal.

3. Network or Signal Problems

Typical Issue:
Registration doesn’t proceed, uploads fail, or the site is very slow.

How to Fix:

• Ensure a Stable Internet Connection: Use strong mobile data or WiFi.
• Try During Off-Peak Hours: If the server is busy, wait and try again later.
• Use the TM SIM Registration App: If the website isn’t working, download and use the official app.
• Visit an Authorized Center: For persistent problems, visit a Globe/TM service center for in-person registration.

4. ID Photo Upload Issues

READ ALSO: TM SIM Replacement With Same Number 2025: A Complete Guide

For Visually Impaired Users: Use the accessibility features of your device (screen readers, zoom, etc.) and check if the portal is compatible.

Language Options: Look for language settings if English isn’t your first language.

Screenshots or Video Tutorials: These can help users who are not tech-savvy. (Consider adding a link to an official video guide.)

FAQs Section: Add answers to common questions for quick help.

Official Support Channels: If all else fails, contact Globe or TM customer support via hotline, live chat, or their official social media pages.

For Overseas Filipinos, PWDs, or Seniors: Look for special instructions or assistance options on the registration portal.

TM and Globe SIM registration selfie upload problems are common, but easy to fix with the right steps. Use a clear, small-size photo, ensure all information matches your ID, and maintain a stable internet connection.

Be mindful of privacy and accessibility. For persistent issues, contact official support or visit a service center. By following this complete guide, you’ll register your SIM in 2025 quickly, securely, and without errors!