TM SIM Replacement With Same Number 2025: A Complete Guide

It’s quite understandable if you’ve misplaced your TM SIM card. After all, it can be quite aggravating, especially in cases where your number is critical for online banking or maintaining communication with relatives. Luckily, a TM SIM Replacement With Same Number is now simpler than ever. Here’s how to make the entire procedure smooth and effortless.

Losing, misplacing, or even having a SIM card stolen is certainly not the most ideal situation out there, but TM has you covered. After all, they do provide a TM SIM Replacement With Same Number which gives you the option to keep your number while TM simultaneously guarding the data. No matter if you’re on a prepaid plan or postpaid plan, TM guarantees that mobile services for customers run without hitches.

Giving your TM SIM is the same as getting a new Touch Mobile SIM card because they will replace the SIM card while keeping the original number. This is important TM service if the SIM card is lost, stolen, damaged, or even expired, really. The replacement TM Sim will continue to support 5th Generation, 4G, 3G, and LTE networks wherever it is available.

• The SIM has important information, contact lists, and connections to applications such as GCash and online banking.
• SIMs that are a lost or stolen have the potential to be misused, secured identity though replacement is possible.
• Damaged or broken SIMs need to be replaced in order to restore service.
• Changing to a 5G SIM will enable access to quicker network speed.
• Retention of accounts, balance, and promos will be maintained post replacement.

Read Also: GOMO SIM Registration

1. Report Lost or Stolen SIM to NTC and TM/Globe

• Do not waste any time notifying the National Telecommunications Commission (NTC) about your stolen or missing SIM so that they can block any unsolicited use.
• In case of an issue, contact Globe/TM’s customer care helpline as they might be able to assist you further.

2. Prepare Required Documents

• A non-expired government-issued identification such as a Philippine National ID, passport, or driver’s license.
• Obsolete SIM card (if obtainable).
• For children, a birth certificate and a registered ID of the guardian alongside a letter of authorization.
• In case you want to designate another person for the request, provide a valid ID alongside an authorization letter.

3. Visit the Nearest TM Point, Globe Store, or Authorized Dealer

• You may visit the official TM website or get in touch with their customer service to find the closest TM or Globe store.
• Please bring all necessary documents and forms of identification.

4. Fill Out the SIM Replacement Form

• Tell the staff members that you wish to change your SIM for one that has the same number.
• Make sure to fill out the form precisely to avoid any errors.
• Accept the outlined terms and conditions.

5. Verification Process

• For identity validation, provide an ID document.
• For remote procedures, you may be required to verify your identity using CAPTHCA, OTP, or a selfie together with your identification document.

6. Receive and Activate Your New SIM

• The shop will offer a fresh SIM card with 5G support, compatible with 4G, 3G, and LTE.
• Place the new SIM in your phone and follow the activation steps.
• Usually, activation takes a couple of hours but can take as long as 24 hours.
• A confirmation message will be sent to you after activation.

Read Also: Dito SIM Registration

Additional Important Information

• Balance and Promos: Your leftover balance and TM promotions stay unchanged after replacement until they expire1.
• GCash Wallet: GCash accounts that are already linked will continue to function with the new SIM1.
• Expired or Permanently Disconnected SIMs: You cannot get replaced with the same number; in these instances, a new number will be needed1.
• SIM Replacement Fees: Charges differ; for prepaid TM customers, replacement is approximately ₱50. For postpaid, the amount can vary considerably. Visit your local store for exact prices.
• Online vs In-Store Replacement: Though some processes can be started on the internet, in-person attendance is generally required to determine identity and issue the SIM14.
• Replacement for Minors: Must apply in person and provide supporting documents which can include guardian’s ID and the child’s birth certificate.

• Go to the designated TM SIM registration portal.
• Input your mobile number and press submit to proceed.
• Confirm the OTP received on your number.
• Attach a valid ID alongside a selfie with the ID clearly visible.
• Complete and submit the registration form within the provided timeframe.
• Proceed to any TM or Globe branch to finalize the replacement and activation of the SIM.

As for replacing your TM SIM card with the same number in 2025, this can be done easily and through your TM or Globe shop. Your mobile services can be accessed swiftly without number, balance, or linked accounts loss, simply by reporting lost or stolen SIMs, preparing necessary papers, and following verified instructions at the provided TM or Globe stores. All accounts must ensure to keep SIM registration updated and their personal information secured.